Q&A

When should I order my cake?

All orders are on a first come first serve basis. The sooner you order the cake, the better. When we are full for a particular week, we don't accept any more orders. For wedding cakes, we recommend that you order your cake atleast 6 months in advance to avoid disappointment as we can only take a limited number of orders per week. We do however accept last minute wedding cake orders if we can accommodate the order.

How much do you charge for your cakes?

Our cake prices differ based on the size, design, flavour and type of icing used on the cake. Please contact us for a quote on your cake.

Do you deliver?

Delivery and set-up is charged at R500 for wedding cakes around the Gauteng area. Delivery charges differ based on the location for other cakes.

We do not deliver outside of the Gauteng area unless special arrangements have been made.

Is it safe to travel to other provinces with the cake?

It is safe. We will advice you on the type of car to use for the cake (not all cars are suitable) We will also advice on the type of cake to order for travelling. You will however need an empty boot and a gentle driver.

Can I collect my cake a week in advance if my event will be held in another province?

This can only be done if the cake is a fruit cake as it does not spoil. For other flavours, we recommend that you make arrangements for the cake to be fetched a day before the event.

What do I do if I want to have a consultation with Ntshovelo Cakes?

Consultations are strictly on Saturdays, by appointment only. Please e-mail or call Ntshovelo Cakes to set up an appointment.

How do I place an order?

Once you have decided on the cake you want, a 50% deposit secures an order and it is non-refundable. This can be deposited into the Ntshovelo Account. Please use your name and contact details as your REFERENCE. The balance is payable before or on the day the cake is fetched. For delivered cakes, the balance should be paid before the date of delivery.

 TERMS AND CONDITIONS

1.    The deposit for the cake(s) is 50% of the total cake price.

2.    The deposit secures an order and orders are on a first come first serve basis

3.    The 50% deposit is non-refundable

4.    The balance is payable before or on collection of the cake. Delivered cakes must be fully paid before delivery.

5.    Stands may be hired at a fee.

6.    A deposit is required when hiring stands.

7.    The deposit is fully refundable if the stand(s) is still in good condition.

8.    A portion of the deposit or full deposit will not be refunded if stands are broken or damaged.

9.    Point 8. will depend on the extent of the damage to the stand(s).

10.   10% is deducted from the deposit each 24 hrs (1 day) a stand is not returned.

11.   Delivery and set up is charged at R500 around the Gauteng area.

12.   All quotations are valid for 30 days only.

13.   Ntshovelo Cakes will not be responsible for any kind of damage incurred on the cake after the cake has been fetched or delivered.